Frequently Asked Questions
How do I book a tour through MatchOnWay?
Browse tours by destination, select your preferred date and group size, and complete payment through our secure checkout. You'll receive an instant confirmation email with your booking details and operator contact information.
Can I cancel or change my booking?
Most tours offer free cancellation up to 24-72 hours before the experience. Cancellation policies vary by operator and are clearly displayed at the time of booking. To cancel, log in to your account and visit the Bookings page.
How are tour operators vetted?
Operators must provide proof of business licensing, liability insurance, and reviews from past customers. We perform basic verification but recommend reading reviews before booking.
Is my payment secure?
Yes. All transactions are processed over TLS-encrypted connections through certified payment providers. We never store your full card details on our servers.
What currencies can I pay in?
Tours are listed in USD, EUR, GBP, and TRY. Your card will be charged in your preferred currency at the rate displayed at checkout.
Do I need an account to book?
Yes, an account is required so you can manage bookings, save favorites, and message tour operators. Signing up is free and takes less than a minute.
Can I message a tour operator before booking?
Yes — every tour page has a 'Contact operator' button. You can ask questions about availability, accessibility, or customizations before committing.
How does the Creator Program work?
Travel creators (bloggers, vloggers, Instagram travelers) earn 8% commission on tours booked through their referral links. Apply at /partners/creators.
Where can I read travel stories?
Visit our /stories page for traveler-submitted experiences and our /blog for in-depth destination guides.
How do I report an issue with a tour?
Email [email protected] or use the Contact form. We aim to respond within 24 business hours.